O'Reilly Community

Laurel

If everything you do is based on the needs of your customers then I would expect you to make available a 3-ring binder with the proper cover or cover inserts for this book. I would not mind paying for this binder however I think a consideration should be that shipping is waved.

We, the customer (you're customers), feel that an issue such as this effectively makes this book useless. In a previous post I've stated that I've put the binder aside and now have a stack of papers that is vulnerable to the damages and page losses any stack of papers are affected by.

This makes my purchase funds virtually wasted and seriously tempts me to return the book.

Another thing that you could provide for all of us who have purchased this book is a pdf download of the book on standard size paper. When I say standard I mean the kind of paper that is found in any office without having to purchase another ream of customized paper. I also mean a size that will fit into a 3-ring binder that is already in stock (either in the companies supply room or at the local office supply store. In my experience the most common paper and binder size is 8.5 x 11.

Laurel Ruma stated that any resolutions to this binder issue will be available for future books and inferred that no consideration is going to be given to current customers only alienates O'Reillys current customers.

This is not a good way to keep selling books in my opinion. I've italicized current in this post because an unacceptable resolution would seriously impair your list of current customers. If you don't believe me then just give it a try.

He (she?) also stated that once the final release of Silverlight 2 is out this book would be issued in standard binding. Another consideration that you could give your current customers would be a seriously discounted price for this book.

Afterall, we current customers are stuck with a less than desireable version of it.

Your companies reply to these suggestions will be most interesting and would make a rather large impression on my desire to purchase more books from it.